Advanced Support

In the event that you need assistance. Two sizeable and dedicated support teams are able to assist you twenty-four hours a day, five days a week.

Many large organizations trust SunGate solutions to power their business and operations-critical services. Enjoy complete peace of mind in the knowledge that should you run into any problems, dedicated product professionals and experienced technicians are here to help.

Our support teams

Support is currently available through online member's area.

Our level-one support team is made up of dedicated product professionals, well versed in each of our solutions. They are able to assist you with any questions or problems you face setting up and using your support desk.

The level-two support team are expert in both our products and server systems (predominantly Unix based). They are able to assist you with more complex issues you may run into.

Our developers are also available to work with you on any extraordinary issues that arise.

Support limitations

What we support

• Anual Auto-update Subscription
• Unlimited Web Ticket System Support
• Production and operational support
• Best practices and performance audits
• Professional Installations
• Develop bandwidth management strategy
• Step-by-step configuration help
• Web Cache configuration

What we do not support

• Using our software outside of the minimum or essential system requirements
• Where third-party applications are deemed to be interfering with the correct function of the software

• Services
  • Services
  • Standard Support
  • Advanced Support
• Features overview
• QoS White Paper
• Compression White Paper
• Online demo
• Free trial